Chilled Retreats

Cookie Policy

Last updated: September 2026

What are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, understand how you use our site, and improve your browsing experience.

How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies: These are necessary for the website to function properly and cannot be disabled. They help with basic functionality such as page navigation and access to secure areas.
  • Performance & Analytics: We use these cookies to understand how visitors interact with our website. This includes Google Analytics (via Google Tag Manager) to track page views, user interactions, and conversion events. We also use Sentry for error monitoring and performance tracking to ensure the best possible experience. This information helps us improve our services and optimize user experience.
  • Marketing & Personalisation: These cookies help us serve personalised content and advertisements that may be more relevant to you and your interests.

Your Cookie Choices

You have control over cookies through:

  • Cookie Banner: When you first visit our site, you can choose to accept all cookies or customise your preferences.
  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “Options” or “Preferences” menu.
  • Disabling Cookies: Please note that disabling cookies may affect the functionality of our website and your browsing experience.

Cookies We Use

Cookie NamePurposeDuration
cookie-consentStores your cookie preferences1 year
shortlistRemembers your shortlisted properties30 days
_ga, _ga_*, _gidGoogle Analytics cookies used to distinguish users and track analytics data via Google Tag Manager (GTM)Up to 2 years
sentrysid, sentryReplaySessionSentry error tracking and performance monitoring to identify and fix technical issuesSession

Third-Party Services

We use the following third-party services to improve our website and services:

  • Google Tag Manager & Google Analytics: We use Google Tag Manager (GTM ID: GTM-WBQ3ZFM7) to manage our analytics and marketing tags. This includes Google Analytics for tracking website usage, page views, user interactions, and conversion events. This helps us understand how visitors use our site and improve our services.
  • Sentry: We use Sentry for error tracking and performance monitoring. This helps us identify and fix technical issues quickly to provide you with a better experience. Sentry may collect information about errors, browser type, and page performance.

These services may set their own cookies and collect data according to their respective privacy policies. You can learn more about how they handle data:

Data Protection

We take your privacy seriously and comply with applicable data protection regulations. For more information about how we handle your personal data, please refer to our Privacy Policy.

Questions?

If you have any questions about our cookie policy or how we use cookies, please don't hesitate to contact us.